Adrienne Boissy

Chief Experience Officer Cleveland Clinic


Empathy is not just the single biggest missing ingredient in the healthcare space – it’s also the single biggest opportunity.  Adrienne is the Chief Experience Officer of Cleveland Clinic – and obsessed with using empathy as a design tool across the board – from how Cleveland Clinic works with their physicians, to how they support patients, to how they think about technology and product. In that world, health is not a clinical thing to be lectured about, it’s a human thing to be supported with empathy…and in the doing of that well, the lynch pin to better outcomes, lower cost, and happier healthier humans.