Charlie Young

Head of Healthcare Strategy & Delivery Transform UK (United Kingdom)

cylargerCharlie is applying a transformative approach that enables health care providers to gain real insight into what really matters for their patients.  TransformUK’s unique research method enables services and pathways to be redesigned in a way to exploit the benefits of digital technology to meet dual objectives of achieving improved efficiency and better patient experience outcomes. At Health 2.0 Europe, Charlie joins “Empowered Patients” to discuss evidence-based customer-led design techniques and their impact on patient-centered service.