Michael Palmer

Head of Innovation Aetna

Michael Palmer is Head of Innovation at Aetna, and leads the Aetna Innovation Labs.

Michael has over twenty six years of consulting and operating leadership in innovation; IT strategy, assessment and execution; large scale transformation initiatives; organizational design; and change management. He has worked with executives from large organizations to invent, quantitatively evaluate, architect and deploy capabilities linked closely with their business strategies.

Prior to joining Aetna, Michael held a variety of leadership positions at Accenture from 1993 to 2011. Most recently, he was the Managing Partner of Accenture’s Global Medical Technology and Wholesalers business. He spent most of his time as Client Account Lead helping two of Accenture’s large clients improve their businesses and grow profitably. Michael was also Accenture Products People Advocate, building and delivering programs to improve the engagement of over 25,000 Accenture people who serve Products clients.

His industry experience spans healthcare including serving health plans (national payers and Blues plans), provider/hospital systems, medical technology and medical wholesaler companies. He also has experience in the financial services and retail industries. His functional expertise includes clinical, business and IT strategy; corporate innovation; global change programs; supply chain effectiveness; human capital; talent management; and organizational strategy.

Preceding Accenture, Michael was Chief Technologist and Research Engineer in the Healthcare Industry Group at Hewlett Packard (Formerly EDS), where he specialized in business and technology strategy/planning.

Michael has a B.S. in Computer Science from the University of Maryland, College Park, Summa Cum Laude. He has lectured for various industry/corporate organizations worldwide, and serves on several boards. Michael lives in Boston, Massachusetts.