Mike is a enterprise infrastructure veteran who joined KP from the financial world in 2009. Since the HealthConnect system emerged as a national EMR model in the past few years, it’s created considerable change in the workflow of the organization—with office visits down 40% and secure doctor-patient email up through the roof. Mike’s job is not only to keep that huge technology ship on course, but also to enable it to be extended and added to. What does that mean in terms of data sharing with other systems, adding non-native applications, or (as Robbie Pearle suggested last year) putting in system-wide video for doctors? We hope Mike will be able to tell us.