Notes from Health 2.0 Brainstorming Session: Innovating for Underserved Communities

At the Health 2.0 San Francisco Conference, October 7-8, 2010, there were many relevant and inspiring sessions during the two day conference. Each session posed valid questions and the panel attempted to answer them. On Thursday, October 8th, there was a session on Innovating for Under-served Communities and we were lucky enough to have Margaret Laws, from California Health Care Foundation, take down some important notes, which we would like to share with you. This session asked how can Health 2.0 Tools be used to improve care in under-served markets, both in the US and Internationally. As the panel spoke, the audience was able to takeaway the fact that this is a big topic in the health care community.

Ideas, Problems, and Solutions of the day:

  • Health literacy – need to consider non-written forms of communication
  • Aging/elder issues – need tools to help children and caregivers assist parents/elders
  • Basic medical records focused on management of chronic conditions – portable, mobile platforms
  • Self-help apps for smartphones – particularly around diagnosis – for low-income populations with poor access
  • International food database – “tweet what you eat”
  • “Knowledge bank” (or bank of provider consult time) for crisis situations
  • Transportation assistance – tools to help people to get to resources (food, medical appointments, etc)
  • Focus on people who can’t/won’t use mobile phones – don’t leave them out!
  • Use of games/social networks to get youth involved in managing their health
  • Use kiosks with appropriately trained lay workers supported by online providers  and an electronic record– easily accessible
  • Focus on working with companies already there – partner rather than reinvent
  • Cell phones as chronic disease management tool
  • Deploy technology to establish medical homes for all
  • Help people learn what they don’t know – provide incentives for becoming educated
  • Target youth – particularly where parents aren’t educated
  • Focus on cancer in the developing world –  see “treating cancer for $1 a day” – knowledge diffusion, workflow management, outcomes

Here are a few initiatives/reports mentioned by people in the session:

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