Why Use Online Health Management Tools?
These days, people seem to expect that all of their necessary services will be available online. This includes everything from paying bills to even receiving customer service via web chat. Not only have such advancements in technology saved us a lot of time, but they can also save companies money. According to an Accenture Survey as many as 83% of people want to access personal medical information online and 72% would like to manage their appointments and request prescription refills this way. For these reasons, more and more doctor’s offices, hospitals, and other medical practices are beginning to make convenient online health management tools available to their patients.
These management tools are typically created and coded by a professional web developer and then implemented into the practice’s website. From there, patients can create an account within the practice’s database, log in, and manage their doctor’s appointments and other information right from the convenience of their computers.
Some features of online health management tools include anything from scheduling an appointment to checking patient medical records and everything in between. Many practices even offer prescription-filling services online these days with convenient refill reminders sent to a phone or email address. Essentially, anything that you would typically need to call a doctor’s office for, wait on hold, and speak with a receptionist for could potentially be done online with just a few clicks of the mouse.
What Are the Benefits of Online Health Management Tools?
There are numerous benefits to online health management services and they apply to both the patients who gain access to the service and to the practice or hospital that implements it.
For starters, patients enjoy the obvious convenience of being able to manage all of their health records and information right from their own computers. Since more and more people are using the internet to complete everyday tasks, it is only natural to them to use online software or websites like Australia’s 1st Available to book a doctor’s appointment or review insurance information, so the transition is relatively seamless.
In addition, patients save time and frustration that would typically be spent in contacting the practice directly for these services. Often times, they end up on hold and can get easily agitated, leading to a negative view of the practice as a whole. With online health management services, patients enjoy the speed and convenience at which they can take care of their medical happenings, and this leads to a better overall view of the practice or hospital.
Finally, online software is more organized and leads to less chance of there being an error or scheduling conflict.
In terms of the hospital that implements the system, they also enjoy a variety of benefits. First of all, businesses enjoy the added convenience of less paperwork to deal with, as a majority of it can be handled online through the use of this software. However, the main benefit is that these online management systems save a lot of money.
Rather than having to rely on receptionists to manage the scheduling or appointments, practices can allow the software to take care of a majority of the work. This leads to money saved through requiring less staffing, and also less chance for money wasted on a scheduling conflict down the road.
Essentially, online health management systems are a win-win situation for both parties.
How to Implement an Online Health Management Service
Any practice considering making this change to their system should first be aware that the transition will not happen overnight. Patients should be informed well ahead of time that the change will be taking place. In addition, it is recommended that the practice have a website so that the system can be properly implemented.
Other than that, the transition to online health management systems is relatively seamless, though it may still be wise to make over-the-phone appointment scheduling an option for those who do not have internet access or simply prefer to use the phone. This is the best way to keep patients happy and to offer them a variety of options to suit their needs.
Overall, online health management tools are becoming more popular among innovative practices around the globe, and soon they are likely to be the norm.
Victor Daily is a writer and experienced blogger. He is dedicated to exploring the impact of modern technology on medicine and promoting all new and progressive ideas that can help people stay fit, healthy and happy. He recently started writing a book about that and in the meantime he writes regular blog posts for several online health resources.