CyberDoctor’s Direct Connection Application

Akhila Satish once spent a summer answering phone calls at a medical office, where she learned a lot. Specifically she learned about the patients who would call in and not hold back when it came to detailing their symptoms and ailments. Satish would sit on the other end of the line until she could break in with a few words.

“You have to say, ‘I’m so sorry, I can’t give you medical information but let me write that all down and give it off to a nurse.’ And they would just be incensed. And I could understand why,” she said.

Those are the kinds of phone calls Satish, CEO of CyberDoctor, wants to eliminate through her company’s work. CyberDoctor developed an online form that delivers patient-reported symptom information directly to a clinician. The form is both meant to make sure that a patient’s message isn’t lost when passed along to a doctor and that patients are describing their symptoms in a logical way. The application, called Symptom Scan, is designed to take two minutes to fill out. (See the above video or go to Health 2.0 TV for a Deep Dive demo of the CyberDoctor software.)

The company just completed a successful MedStartr campaign last month. Though the  fundraising goal was only $2,500, the project was a way for the company to reach out to patients and raise support rather than to raise substantial capital. CyberDoctor actually sells its software to practices. But since patients receive external benefits ― like the convenience of being able to quickly reach a doctor ― the company makes a point of asking patients to nominate their physicians for the service.

One of the end goals of using the software over time is to be able to tell which factors are driving individual practices’ efficiency and which are deterring it. CyberDoctor records all of the history from Symptom Scan as well as from a second application called Treatment Tracker, which patients use to log their compliance information. Satish said that among her primary objectives is to be able to show a practice how access to compliance information ultimately influences outcomes.

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