The Appropriateness of Speaking at a 4th Grade Level

Jan Gurley, MD practices internal medicine in San Francisco. As a physician, she’s an experienced writer, but through a patient perspective, she recently chronicled her experience receiving a cancer diagnosis in the three-part series called “Booby Traps.” Gurley delivered a talk last month at Health:Refactored, Health 2.0’s conference for designers and developers. In this post-game interview, she elaborates on her talk and explains to product designers when it’s OK to talk to patients at the fourth grade level.

Leave a Reply

Your email address will not be published. Required fields are marked *