HxRefactored Sneak Preview: Lorraine Chapman, Director of Health Care User Experience, Macadamian

Lorraine-300x300This, time, our sneak peak is with Lorraine Chapman! Lorraine, in addition to being a speaker at the HxR conference, is a UX guru at Macadamian.

What is your burning mission in health and why?

LC: To ensure products are being designed and used without jeopardizing patient. We need to stop making clinicians and patients (or non-patients) use products that create barriers to the delivery or receipt of care.

What is your patient story?

LC: I first experienced, first hand, the issues surrounding health information systems when my Dad has his first, massive heart attack. Over the following 7 years, I and his caregivers learned to adapt to the fact that none of his clinicians were able to share information across a continuum of care. The care he received was phenomenal and today he has a new heart (which is already 10 years old). BUT along the road, we experience mishaps, frustrations, gaps and mis-information that can easily be fixed.

What new health-related website, app, or technology do you think will improve health?

LC: There are so many new “apps’ that are being trialed right now that I believe are taking us down the road. Anything that helps bridge the gap between clinician and patient when they ARE NOT in a healthcare setting will ultimately benefit everyone involved.

Why should people come to your session?

LC: Anyone who is involved in designing and building an application/product for healthcare,should be attending out session. There are some great ideas out there….companies who have started out with phenomenal concepts…let us help you make sure that ‘great’ idea translates into a ‘great’ experience for everyone!

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