HxRefactored Sneak Preview: Krisa Ryan, Service Designer, Mayo Clinic Center for Innovation

krisaThis interview is with Krisa Ryan, who works on the Practice Redesign platform for the May Clinic Center for Innovation.  Come watch her speak at the HxR conference.

What is your burning mission in health and why?

KR: My burning mission in health is to enhance awareness, anticipation and communication for care teams and patients through knowledge and tools.

What is your patient story?

KR: Two patients I’ll never forget were the “Two Fathers.” They had the same disease and medically looked identical on paper. They would have received the same treatment until we were able to use design tools to highlight their lifestyles and formative backgrounds. To me, the Two Fathers represent the need for design in healthcare, the need to meet patients where they are, and the need to see patients as individuals.

Why should people come to your session?

KR: People should come to my session to find a passionate designer willing to share stories.

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